Fighting a toxic Steam community - and winning

Fighting a toxic Steam community - and winning

At Develop:Brighton, Creative Assembly's Grace Carroll said the "visible presence of moderation" was enough to turn around a toxic Steam forum in just a week

Creative Assembly’s lead social media manager Grace Carroll provides some lessons learned on community management. To me, the key takeaway is that the biggest difference is made just by showing up - making it clear that the community is being heard and that there are consequences for toxic behavior.