Posts by Tag / TOPIC: Consumer Experience (68)

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Nintendo Switch Online + Experiment Pack?

So I feel like by far the most interesting thing about the recent Nintendo Switch Online announcements has gone completely unremarked.

As a quick refresher - Nintendo Switch Online (NSO) is the paid subscription service for Nintendo Switch, roughly analogous to PlayStation Plus or Xbox Live Gold. Some of what NSO provides is standard for this space - the ability to play multiplayer games online, cloud-based backups of save files (well, mostly), occasional game trials and discounts and other little bonuses. The unusual thing is that it also grants access to a library of NES and SNES games.

Recently it was revealed that a higher subscription tier dubbed the Expansion Pack is coming. By paying extra on top of the normal NSO cost, you can additionally get access to a library of N64 and Sega Genesis games.

Now, there’s a lot to be said about the merits of these offerings and whether they are worth the cost and how they compare to previous-generation’s Virtual Console offerings and the approaches taken by Microsoft and Sony (not to mention how things work on PC) and so on and so on. I’m not here to talk about any of that.

What’s much more interesting to me is that the NSO Expansion Pack will apparently also include access to the upcoming paid DLC expansion for Animal Crossing: New Horizons. That’s fascinating.

Read more...

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Two news pieces today on games adding restrictions in response to government action.

First, Linden Lab is banning gacha mechanics in Second Life. I’m slightly embarrassed that my first reaction to this news was “There’s gacha in Second Life?” I’ve known for ages that people could make and sell content and services in that game, but I frankly haven’t thought about Second Life since before the lootbox controversies and so it simply never occurred to me that users would be using gacha mechanics there. Once mentioned, though, it’s totally obvious that it would happen.

But what’s interesting to me about this is that the announcement specifically says this move is because of “a changing regulatory climate”. I’m not aware of recent changes to regulations around gacha, so I’d love to know more about what prompted this action and what the discussions around the “difficult decision” were like.

It’s worth noting that we have gacha in real life and have for a long time. There are the physical capsule/gashapon machines from which the mechanic get its name, and also things like blind-boxes and CCGs. Why aren’t these seen as just as problematic and exploitative? Why isn’t there a “changing regulatory climate” around these?

I think that it’s mostly because the physicality of the product creates a secondary market. If you like buying a surprise, you can buy through gacha; if instead there’s a specific item you want (either because you only like some of the items in the set or because you’re looking to complete a collection) you can buy from someone who already found that specific one. And if you buy a bunch through gacha and decide you don’t want to keep everything, you can recoup your expenses by reselling your duplicates or undesirables to someone who does want those specific ones. Heck, you could plausibly buy a bunch of gacha, decide you don’t want any of them, and sell them all for a profit.

This flexibility makes the entire system less exploitative. Resalability both makes gacha-purchases more valuable and prevents anyone from being “forced” into gacha and potentially-bottomless spending to get the specific thing they want.

I would argue that what makes gacha a problem in video games (game design considerations aside) is lack of resalability. This is what makes it a money hole that takes more money from consumers while providing less value in return - other cheaper options are removed for users trying to get specific things and users have no way to get any portion of their money back after spending.

I have never played Second Life, but my understanding is that the in-game currency can be easily exchanged with real-world currency via an external market and that user-created goods are resalable - indeed, Linden Lab’s announcement refers to the ability to re-sell items that had been purchased through gacha and indicates this remains intact. So that means that gacha within Second Life does, in fact, have a secondary market and thus avoids the pitfalls and exploitations of non-resalable in-game gacha.

I previously wrote that “it’s very hard to write a law that prevents evil loot boxes while not preventing similar things that aren’t evil." If Second Life has to remove gacha mechanics because of regulations written to stop abuses by companies like EA, I think that counts as an example of this kind of failure mode.


The second news item that struck me today is that Chinese conglomerate Tencent will be curbing time and money spent in games by minors after Chinese state media called online games “spirital opium”.

Maybe you think that specific plan is a good thing and maybe you don’t, but what’s interesting to me about this is that I’ve been watching Tencent somewhat nervously as they gobble up ownership stakes in a number of international game companies, many of which have huge audiences. It’s hard to tell yet what the effects of this will be, but I can’t help but read it as a bit of a harbinger. It seems likely that Chinese state views on gaming and the Chinese “regulatory environment” are going to have an effect on a lot of popular games developed outside China and played worldwide, for better or worse.

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Jetpack Joyride Minus

It’s the ones you love that can hurt you the most.

On September 1, 2011, Halfbrick Studios released Jetpack Joyride on the iOS App Store. I was already a fan of Halfbrick thanks to games like Fruit Ninja, Monster Dash, and especially Age of Zombies. But Jetpack Joyride was on a whole other level, immediately becoming my favorite mobile game, my favorite one-button game, and my favorite auto-runner. It might, in some senses, still be all those things.

I bought Jetpack Joyride on iOS when it came out. I loved it so much that I then bought it again for my PlayStation Portable in 2012 and a third time for my PlayStation Vita in 2013. And now, I’m… pretty glad I did that. Because after revisiting the phone version in 2017 in order to finally review it, I found it had changed a lot. The game started as a paid purchase with some microtransactions, but now it was F2P with a lot more microtransactions and a daily reward system. It started adding even more engagement rewards in the form of limited-time events, and then Apple’s rules changed and in order to keep playing it I would have had to explicitly consent to Halfbrick harvesting my data. So I stopped playing it. But the PlayStation versions had been left behind by the updates and still had arguably the superior version of the game. Certainly the less-obnoxious, less-greedy version.

It’s one of the standout examples to me of the failures of the app store model. I bought Jetpack Joyride in 2011. I paid for it. Then it went free to play and made a bunch of changes and became a product I no longer wanted. And on my modern iDevices, I had no recourse. The old version of the app was no longer compatible. (I do still have a first-generation iPad laying around, which does play the old, better version of the game. It also has other quality iOS games that you can’t download anymore, like Mirror’s Edge and Captain America: Sentinel of Liberty.)

So I was - perhaps naively - quite excited when I saw that Jetpack Joyride+ was coming to Apple Arcade. It felt like a poetic example of what I’d hoped Apple Arcade could do for mobile gaming - change the incentives to reduce sleaze. Uncoupled from the need to push microtransactions and prevented from harvesting user data, Jetpack Joyride+ could be a much less obnoxious and more enjoyable experience again.

And, like… it is? Basically? But not how I expected it to be.

On Apple Arcade, a game makes money if people keep playing it - and the relationship is direct through getting a share of those players' subscriptions, not indirect through the IAP to which those players have increased exposure. There’s no way to apply concepts of “fun pain” and “whales,” so you aren’t putting content and quality-of-life improvements behind paywalls. Instead, those are now valuable as more things to earn through play over a longer period of time. They’re ways to keep people playing.

But that’s not the approach that Halfbrick have taken with Jetpack Joyride+. Instead, everything that was tied to IAP or the daily rewards or timed events in the non-Arcade version is just… missing. This is a stripped down version of the already-free game. It’s not Jetpack Joyride+. It’s Jetpack Joyride-.

That’s already sad, but what makes it rude is that it wasn’t even a clean cut. You can still do the daily reward task, and the first time you do it you clearly get the first-day reward, and then it tells you you’ve completed day one of five. The second time you do it… no reward, and you’ve completed day one of five. The third time… no reward, and you’ve completed day one of five. It’s just broken.

It’s still a very good auto-runner and I’m still playing it for now. It’s, what, the fifth time I’ve started the game from zero in the past ten years? But it’s disappointing, and I mourn the loss of the Halfbrick I once loved.

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Alto's Adventure wants me to wait

I hate how Alto’s Adventure won’t let you keep playing until it uploads your score to the leaderboards, even if the server is slow to respond.

At least, that’s what I assume is going on here. I don’t know what else it could be. I don’t have this problem on PC where I have my firewall set to block the game from connecting to the internet. On Switch, you can’t set that per-game so I have to put the Switch into airplane mode to prevent this.

I wouldn’t even notice this was happening if it didn’t block me from playing. Like how it’s easy to forget how commonplace day-one patches have become until one gets delayed, this problem in Alto’s Adventure makes me realize how bizarre it is that it’s become routine for games to connect to remote servers and upload information without any kind of permission. I never agreed to share my scores and there don’t appear to be any in-game settings to disable this behavior. I have absolutely zero interest in the leaderboards for this game, but it’s acting like there’s nothing the least bit rude, presumptuous, or problematic about it disrupting my play in order to go online and use my bandwidth to broadcast my scores without my consent.

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PS5′s limited storage

It’s hard for me not to scoff at Sony’s claims that they “aren’t hearing” that the PS5’s storage is too limited (even before Masahiro Sakurai complained about it). I’m pretty sure “not listening” is a more accurate phrase.

It’s rare I can install a game on my PS4 without deleting something else first, and game sizes are only getting larger. (And it only makes things worse that so many games, even if you buy them on disc, still install 20 GB or more onto the hard drive.) And while I do applaud the PS5’s level of backward compatibility, the fact that it can immediately play existing PS4 libraries (not to mention the PlayStation Plus Collection) means a lot of players already can’t fit their library onto their console.

Not acknowledging that storage is quite limited feels like denial of customer reality - the time and cost of having to download and re-download huge games because you can’t have them all on your drive at once, as well as the fact that the store will eventually be taken down preventing any future re-downloads. If that happened right now with my PS3, I’d mostly be okay - it’s got all the games I really care about installed right now. If it that happened right now with my PS4, I’d lose a lot.

(By comparison, on my 3DS, Wii, Wii U, and Switch, I have never once needed to delete a game to free up space.)

I think it’s plausible that given SSD costs, launching the PS5 with relatively low storage makes sense - but claiming that the feedback isn’t happening just makes Sony look out of touch.

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DualSense is always listening

From Reddit: First time Souls player. I didn’t realise that the PS5 records your microphone’s audio whenever you get a trophy. Whoops.

Let’s unpack this a bit.

By default, the PS5 saves a video clip whenever you get a trophy.

Of course, the PS5 can’t know when you’re about to get a trophy. So that means it’s always capturing video; it just discards most of it unless you get a trophy or manually save a clip.

But the PS5’s DualSense controller has a microphone array that cannot be removed or deactivated. It can apparently be muted, but it’s on by default with no indicator. And audio from this mic is, by default, included in the trophy video clips. Which means that by default, your PS5 is constantly capturing audio from your controller mic, though in theory it simply discards most of it.

How in the world are people okay with this? How is anyone okay with being surprised that their internet-connected game console is continually recording them without asking permission?

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